Here's why the 'New Normal' is a boon for Hospitality Recruitment
3 reasons why we think the 'New Normal' is a boon for hospitality recruitment
This isn't the time to be naive-so let's just address the current situation for what it really is. The ongoing pandemic has impacted the hospitality industry at every level and this may have changed things forever. This change however may not necessarily be a bad thing. Experts believe that this shift might actually be a silver lining in the dark cloud that is this pandemic.
Microsoft's CEO, Satya Nadella was recently quoted saying - “It is in times of great disruption and uncertainty that our ability to stay grounded in our sense of purpose and remain true to our identity is of the utmost importance.”
We at e2e HRC share the vision of industry leaders like Nadella and firmly believe that there is reason to be optimistic about the 'new normal'. Here are three reasons why...
The new normal has paved a way for transparency andassertive communication
Consumer expectations have shifted dramatically and very quickly during this on-going pandemic – contactless services and cleanliness have suddenly become key to hospitality industry.
The pandemic therefore imposed new demands of hygiene and social distancing and that has made it crucial for hospitality businesses to resort to transparency and clear communication with regard to new services and hygiene standards. This makes clear communication and creative techniques to tweak services, the need to the hour.
The new normal has made the industry innovative
As the industry learnt to be flexible with their operations and services; the hotels had to think creatively and innovate effectively.
This meant that the hospitality businesses had to becreative, be innovative and think outside the boxto provide unique experiences in safe environments that stringently followed the safety protocols.
This in turn, has made the business owners want to invest in technological innovations that can be leveraged to create memorable experiences while maintain high hygiene and safety standards.
The new normal has paved a way for an agile and flexible industry
This pandemic has changed too much, too soon. Hospitality organisations have had to evolve rapidly and align their services with the new world. And the ones that have been able to do that, have basically managed to ace the new normal.
Flexibility to evolve with the changing needs and the agility to grow quickly and easily are both traits that the hospitality industry has had to adopt post COVID-19. The faster businesses were able to accept the new reality and therefore the new expectations that came along, the faster they were able to gain a competitive advantage.
In conclusion, both flexibility and agilityhave been the practical concepts that have driven hospitality operations this year.